The Policyholders Protection and Grievance Redressal Department of IRDAI oversees compliance of Insurers with Protection of Policyholders' Interests Regulations and also empowers Consumers by educating them on Grievance redressal mechanisms. The Department facilitates an environment where the Insured avails himself of proper procedures and redressal mechanisms put in place by Insurers and the Regulations to address complaints and grievances of policyholders efficiently and with speed. IRDAI has established Integrated Grievances Management System (Bima Bharosa) in the year 2010 through which IRDAI monitors disposal of Policyholder Grievances across the industry. Policyholder can also complaint online through Bima Bharosa and view the status of his/her complaint online.

In all cases of Escalated complaints, a provision is made for the complainant to post his feedback after the Insurer has given the final resolution.